ICBC Wait Times – What you need to know!

Written by: Categories: Auto Insurance

ICBC’s New Insurance System Update May Cause Delays

Starting September 11, 2016, Autoplan brokers throughout B.C. began using ICBC’s new insurance sales system. This is the single biggest renewal in their history, replacing technology that is more than 30 years old.

As with any complex project of this size, it will take time for Autoplan brokers and ICBC staff to become comfortable with the new system, so there may be delays during the transition.

We apologize for any inconvenience this may cause, and thank all our clients for their patience.


What can customers do?

To help ensure delays are kept to a minimum, we encourage you to:


Why did ICBC introduce a new insurance sales system?

The old system was more than 30 years old and was not meeting the changing insurance needs of over 3 million customers. The new system will help Autoplan brokers better serve customers and will allow for easier implementation of products and services in the future.